Have any question about your order? Feel free to check out these FAQs to find your answer as soon as possible!
ORDERS
Do I need to create an account to place An order ?
A: No, you can place orders without an account. However, our team can better serve you in the process and with future orders through your personal customer account. Your personal information will be perfectly protected by . With an account, our customer care team can easily and quickly find your order and invoice history should you have a problem with a purchase. We value your time.
How can I track my order after the invoice is received?
A: When you place an order with , your order is processed and shipped within 1-2 Business Days, weekends are exceptional. You’ll receive an email of your confirmed order with a tracking number located on it. You may access your tracking information by simply clicking on the tracking number in your email. This tracking information is the most current up-to-date information on your shipment. If the tracking number is not updating within a week, please contact for further assistant.
I need to change my order ?
A: Unfortunately . please note that we are only able to make changes to your order if it has not been fulfilled yet If you want to change anything in your order , please contact us via email at support @casefuny.com within 24 hours after placing your order . If the order has been shipped , we can no longer make modifications to your order.
I gave you the wrong address ?
A: Unfortunately , please note that we are only able to make changes to your order if it has not been fulfilled yet . Please email us at support@casefuny.com explaining your situation and if we haven ' t shipped your order yet we can make the change !
I didn ' t receive an Order Confirmation or Shipping Confirmation email ?
A: Our store autormatically sends out an Order Confirmation and Shipping Confirmation email after you place your order and when we put your order in the mail . If you didn ' t receive these emails , please check your Spam or Junk folder and add us as a contact to receive updates on your order.
Does ship to multiple addresses ?
A: We do not ship to multiple addresses within one order. You would need to place each order individually, per shipping address.
PAYMENT
What payment methods does accept and is it safe to use My credit card online?
A: Casefuny currently accepts the following payment methods:
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Visa
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MasterCard
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American Express
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JCB
- Apple Pay
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PayPal
Can I request my refund if I decided to return my purchase ?
A: Yes, you can request a refund if the returned item's condition qualifies as unused without a price difference in the process. More information please check our Refund Policy.
Contact Information
If you have any questions that are not answered in this FAQ, please feel free to contact us at
Address: Room 2011, The Cloud, 111 Tung Chau St, Tai Kok Tsui, Kowloon, 999077 Hong Kong
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)