At Casefuny, we are committed to providing a seamless shopping experience for our customers. Below are the details of our shipping policy
Free Shipping on All Orders
We are pleased to offer free shipping on all orders, regardless of size or destination. Enjoy hassle-free delivery with no hidden shipping costs!
Shipping Carriers
We use reliable carriers like USPS, DHL, and other reputable shipping services to ensure timely and safe delivery of your products. Your order will be shipped via the most efficient carrier depending on your location and the shipping method you select.
Order Processing Time
- Order Cut Off Time :5:00 PM (GMT-05:00) Eastern Standard Time.
- Handling time:We take 1 - 2 Business Days as handling time before shipping the products and then we ship them between Monday - Friday
- Transit Time:
-
Destination Transit Time United States 4-7 business days Canada 5-10 business days UK & EU 5-14 business days Australia/NZ 7-15 business days Worldwide 10-20 business days
- Weekends/holidays excluded from processing time
DELIVERY TIME
The total delivery time for your order is the sum of the handling time and the transit time. Please note that our estimated shipping timelines do not include handling or production time.
Tracking
Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Parcels Damaged In Transit
If you find that a package is damaged in transit, please reject the package from the courier if possible and contact our customer service. If the package was delivered without your presence, please contact customer service for the next steps.
Order Modifications Policy
Cancellations:
- 24-hour cancellation window after purchase
- Email request to: support@casefuny.com
- Orders in processing cannot be canceled
Address/Item Corrections:
- 24-hour window for error notifications
- Must contact :support@casefuny.com
- Include order number and correction details
Delivery delays may occur due to
- Customs clearance procedures
- Severe weather conditions
- Carrier operational issues
- Local holidays or peak seasons
Customer Support Contact
Customer Service Email: support@casefuny.com
Address: Room 2011, The Cloud, Tung Chau Street, Tai Kok Tsui, Yau Tsim Mong District, Kowloon, 999077 Hong Kong
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)